My daughter is a patient, kind kid... but she is terrified of dentists, even at 12 years old. You would NEVER know it when she walks into this building because the staff is so smiley, helpful and informative... she is completely at ease. She likes to know exactly whats happening and they are excellent with that! The rewards points are a very positive experience for kids in a sometimes unpleasant process. We would recommend this office to anyone!